Privacy Policy

1. Introduction

This Privacy Policy explains how [LEGAL BUSINESS NAME] ("we", "us", "our"), registered office at [FULL BUSINESS ADDRESS], collects, uses, and protects your personal information when you use the Clockly website. By using this website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number, and password (stored as a secure hash, never in plain text).
• Order & shipping information: delivery addresses, order history, and order-related communications.
• Payment information: we do not collect or store your card, UPI, or net-banking details. Payments are processed directly by our payment partner, Cashfree Payments, under their own security and privacy standards.
• Usage information: pages visited, products viewed, and general device/browser information, collected automatically to help us operate and improve the website.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process and deliver your orders, and communicate order status updates
• Verify your identity via OTP sent to your email or phone number
• Respond to customer support requests, returns, and refund requests
• Send transactional emails/SMS (order confirmations, shipping updates, OTPs) — we do not send marketing communications without your consent
• Improve our website, products, and customer experience
• Detect and prevent fraud or misuse of our website

4. How We Share Your Information

We do not sell your personal information. We share information only with trusted third parties who help us operate our business, specifically:

• Cashfree Payments — to securely process your payments.
• Cloudinary — to host and deliver product and profile images.
• Email & SMS providers — to deliver order confirmations, OTPs, and account notifications.
• Logistics/courier partners — to deliver your orders, limited to the shipping details required for delivery.

We may also disclose information where required by law, to enforce our Terms & Conditions, or to protect the rights, property, or safety of Clockly, our customers, or others.

5. Data Security

We use industry-standard measures to protect your information, including encrypted password storage, secure token-based authentication, and HTTPS encryption for data in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and order information for as long as your account remains active, and for a reasonable period afterward as required to comply with our legal, accounting, and tax obligations, and to resolve any disputes.

7. Your Rights & Choices

You can, at any time:

• View and update your profile information from your Account page
• Manage or delete saved addresses
• Request a copy of the personal data we hold about you
• Request deletion of your account and associated personal data, subject to any orders/records we're legally required to retain

To exercise any of these rights, contact us using the details in Section 9 below.

8. Cookies

We use essential cookies/local storage to keep you logged in and to remember items in your cart. We do not currently use third-party advertising or tracking cookies.

9. Contact Us

For any questions about this Privacy Policy or your personal data, contact us at support@clockly.in or through our Contact Us page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.